Here you will find answers to the most common questions our users have had! If you do not see an answer to your particular question below, feel free to contact us.

What is the fee to take the Louisiana Responsible Vendor server's permit course?

The fee is $25, payable with either a debit or credit card when you register for the course.

I am having trouble with my security questions, what do I do now?

If you do not remember the answers to your security questions, send us a message via the contact page (you will receive swifter response via e-mail). We can look up your answers to confirm if you are answering them correctly and take steps to help you if there is any inconsistency.

Where do I download my official copy of my Responsible Vendor Server's Permit?

Your official permit will be made available via the ATC website generally within 7-10 days of passing the course exam, barring any delays. You can check for your permit by clicking the link below:

Search for Responsible Vendor Licenses

What hours is your customer service available?

Our customer service operates during local business hours (8AM to 5PM) during weekdays but will be more likely to be able to get back to you outside of office hours if you contact us via the email form on the contact page. E-mail support is available around the clock.